Property

Improving the Customer Experience - Driving efficiencies in the Sales & Conveyancing Process

Estate agents and housing associations both face unique challenges to keep their clients happy and well informed through the Sales & Conveyancing process. By creating highly specific applications, Crimson has established a successful track record with companies working in these areas.

From CRM systems for estate agents looking after vendors, purchasers or letting customers to housing associations with thousands of customers and tenants to keep happy, we’ve the experience and flexible IT solutions you need.

We can help empower Prospects & Customers so that they’re more involved (and less trouble). Our Sales & Conveyancing systems use enabling technology that’s often designed around familiar Microsoft platforms (if they’ve used Word or Outlook, they’ll feel right at home). Requesting property details, scheduling viewings, arranging meetings with financial advisors or highlighting issues - it can all be made easy for them and whoever’s looking after their needs.

Online customer portals allow you to keep up-to-date with people’s needs. Just as crucial, we can deliver the efficiency and improved services that a CEO is seeking and make real-time data and management information available in clear and accessible formats. 

Gain more efficient communications by interacting with prospects or customers in the way they prefer - be it email, text, letter or web. It not only cuts costs but also improves information uptake. Using Cloud technology or user-friendly portals, direct users to the information they seek. Or use adapted CRM to track customers who start as purchasers, become homeowners then go onto become vendors. We give you control over long-term customer (or tenant) relationships.