1st Line Support Engineer – Office 365 – Swadlincote

Website Crimson Limited

1st Line Support Engineer –

1st Line/Microsoft House/Windows 10/MS Office/Office 365/Citrix/Desktop/SharePoint

IT Support Analyst required for a fast-moving business based near Swadlincote to support over 1200 internal and external users across 7 regional offices and 160 sites. This role is ideal for somebody who is already in or has worked in a simular role previously, and is hoping to continue an exciting and rewarding career as an IT Support Engineer.

Key Responsibilities of the role

  • Provide 1st line Service Desk support to users, assisting them with hardware and software problems.
  • Being part of a support team who look after over 1200 end users across 7 regional offices and 160 sites.
  • Experience using Microsoft House, Windows 10, MS Office and Office 365.
  • Provide 1st line technical support; answering support queries via phone, email and face to face.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles including feedback, allocation and follow up.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Log and manage calls on the call logging system.
  • Respond to enquiries from users and help them resolve hardware or software problems.
  • Liaise with the Service Desk Team Leader and 2nd, 3rd line Support Analysts.

Key Skills of the role

  • Have a passion for IT and willing to look for opportunities to assist and undertake day to day support
  • Will need to have an excellent telephone manner and strong attention to detail.
  • Experience in using ticketing systems.
  • Have a flexible approach to working.

1st Line/Microsoft House/Windows 10/MS Office/Office 365/Citrix/Desktop/SharePoint

Our client is offering an annual salary up to £22,000 for this position depending on experience.

Interested?! Send your up to date CV to Naomi Cruden at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment Agency in regard to this vacancy

1st Line/Microsoft House/Windows 10/MS Office/Office 365/Citrix/Desktop/SharePoint

To apply for this job please visit www.aplitrak.com.