2nd Line IT Support Analyst – Stoke-On-Trent

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IT Service Desk Analyst – 2nd Line – Stoke-On-Trent

IT Support Analyst required for a leading organisation based in Stoke-on-Trent town centre, where you will be responsible for providing 2nd line IT support for a variety of end-users, working as part of a wider IT support team. As well as responding to a range of incidents, you will also play a part in assisting with the deployment of the latest technologies and applications within the company.

The ideal candidate will have previous IT support experience, along with strong working knowledge of Windows Operating Systems, and a good working knowledge of Active Directory, Networks & Servers. Any experience of Azure support would also be highly desirable.

Key Responsibilities of the role

  • Provide desktop support and assistance to end users in the recording and resolution of different uses types, such as incidents, service requests etc.
  • Ensure that all end user raised incidents are clearly logged in the incident reporting tool, logging resolution details as appropriate.
  • Respond to escalated, complex or high impact customer calls in a timely fashion within service level agreements, ensuring adherence to escalation procedures.
  • Ensure compliance with the company change management processes as required.
  • Recommend process or working practice changes to drive efficiency within the team.

Key Skills of the role

  • Previous experience gained from a challenging IT support role.
  • Strong knowledge of windows operating systems, particularly Windows 10.
  • Good working knowledge of Active Directory, Networks and Servers.
  • Highly desirable to have experience supporting Azure.
  • Excellent communications skills, both written and verbal.

Salary

The salary for this position is up to £26,500 per annum, depending on experience, plus benefits.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

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Crimson are acting as an employment agency in regards to this vacancy

IT Service Desk Analyst – 2nd Line – Stoke-On-Trent

To apply for this job please visit www.aplitrak.com.