2nd Line IT Support Engineer – Central London

Website Crimson Limited

2nd Line IT Support Engineer – Central London

2nd Line IT Support Engineer required for a global organisation based in Central London, where you will be responsible for supporting desktops, laptops, tablet devices, mobile devices, and other peripherals and software within a Wintel environment. You will be the point of escalation for global teams (providing remote support) and will be required to provide hands-on support.

This is an ideal opportunity for a confident 2nd line IT support professional to take the next step in their IT career, with the opportunity to progress into specialist infrastructure positions in the long-term.

Key Responsibilities of the role

  • Configuring, maintaining and supporting Windows based Desktops and Laptops via SCCM.
  • Installing and configuring additional bespoke software.
  • Troubleshooting and investigating network connectivity issues (TCP/IP, patching).
  • Managing and supporting mobile devices (iPhones).
  • Receiving escalations from remote service desk team requiring hands-on support/ 2nd line intervention.
  • Print management support, i.e. adding printers to the domain, (not replacing toners).
  • Supporting AV and Video Conference equipment setup (not for meetings, for offices). Carrying out the spec and ensuring the solutions we provide are fit for purpose.
  • Providing technical support on projects currently working 5 projects to EMEA
  • Managing third parties and suppliers
  • Deploying O365 including ODFB
  • Troubleshooting images via WDS & SCCM beneficial

Key Skills of the role

  • Commercial experience gained in a challenging 2nd line IT support position.
  • Excellent communicator, with great interpersonal skills.
  • Ideal candidate will have the ability to prioritise and work under pressure, and
  • Ability to work in a team environment with a customer service focus.
  • The ideal candidate will have experience working with:

  • Active Directory
  • Microsoft Exchange
  • Office365
  • Windows 7-10 Support Capabilities
  • MDM Experience
  • SCCM Experience
    • The ideal candidate will have understanding/exposure to ITIL, and preferably will have completed the certification.
    • There will also be some travel in the role, so you must be flexible with travelling.


    The salary for this position is up to £35,000 per annum, dependent on the experience. Including excellent benefits (excellent pension, private healthcare etc). This role is also a 35 hour week with no weekend working and no on-call (unless absolutely essential; office move etc.).

    Interested?! Send your up to date CV to Ian Tittley at Crimson for review

    Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. https://info.crimson.co.uk/referafriend

    Crimson are acting as an employment agency in regards to this vacancy

    2nd Line IT Support Engineer – Central London

    To apply for this job please visit www.aplitrak.com.