2nd Line Support Engineer – O365/ITIL – Luton

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2nd Line Support Engineer – O365/ITIL – Luton

O365 / Service Desk / ITIL / Citrix / Engineer / Windows / Support

2nd Line Support Engineer required for a leading property management company based in Luton responsible for ensuring all Executive IT systems, including PCs, laptops, mobile phones, tablets and conference room tech are functioning to their optimum level and making sure desk-side or remote support is provided in a timely manner.

Key Responsibilities

  • Delivery of high-quality customer service and IT support to all the Executive team and other internal colleagues as required – this may be face to face or over the phone or via virtual teams – to an agreed SLA
  • Hardware and software support in a Windows/Citrix/DA/Office 365 environment along with Active Directory administration; users, groups, computers, creating, amending and disabling user accounts and undertaking all the relevant steps in the starters/movers/leavers process
  • Carrying out software and hardware installations as well as support of conference room tech
  • Being responsible for Windows file system security rights management: granting, revoking, and maintaining privileges
  • Ensuring the IT Asset database is accurate and kept up to date including records of PC/laptop builds, software deployment and licensing, ensuring the anti-virus and software patches are up to date.
  • Work with all teams within IT on Problem Management, identification of any recurring themes and working to eliminate these
  • Follow established ITIL policies, procedures and processes and make recommendations for improvement

Key Skills

  • Ability to establish a high level of personal credibility, and to build strong professional working relationships with customers
  • Experience in a similar Executive/VIP support role; expert in own area with extensive technical grounding in all aspects of IT support
  • Ability to produce technical documentation
  • Good understanding of IT service management processes and procedures
  • ITIL foundation certification or above or demonstrable understanding of the ITIL Incident, Problem, and Change processes
  • IT vendor certifications such as MCP

O365 / Service Desk / ITIL / Citrix / Engineer / Windows / Support

The salary my client is offering for this position is between £25,000 and £30,000 per annum depending on experience.

Interested?! Send your up to date CV to Claire Ingram at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regard to this vacancy

O365 / Service Desk / ITIL / Citrix / Engineer / Windows / Support

To apply for this job please visit www.aplitrak.com.