3rd Line Support Engineer – Cisco – Preston – On site

Website Crimson Limited

3rd Line Support Engineer – Cisco – Preston – On site

This role requires 5 days / week on site

3rd Line Support Engineer required for a leading client based in Preston. My client is currently seeking a 3rd line support engineer with Cisco experience to support all clients and internal IT to a 3rd line level.

Key skills:

    • Support the 3rd Line IT Support function
    • Manage and resolve open tickets
    • Provide progress updates to users and customers
    • Educate and coach 1st / 2nd line Service Desk Engineers
    • Undertake proactive maintenance through patch management, monitoring an administration of the IT estate
    • Support the IT project delivery process
    • Pre-sales with scoping, costing and solutions
    • Delivery of projects
    • Support the IT Field support when field engineering is not available
    • Attend customer sites and undertake IT scheduled and emergency works
    • Support and manage the internal IT systems
    • Compile and prepare periodic status, performance, and trend reports for management’s review
    • Ensure customer sites and the wider IT Teams are fully aware of any works undertaken
    • Be an IT expert, owning and managing all escalated tickets through to successful resolution
    • Any such duties that may be required.

    Key Competence Requirements

    • Expert IT technical trouble shooting with problem solving
    • Time and task management focused
    • Demonstrate the ability to build effective relationships
    • Clear communication on multiple channels
    • Planning and organising
    • Team worker
    • Application of Standards and Procedures
    • High level of customer service engagement
    • Self-motivated, independent and resourceful
    • Windows Desktop suite
    • Windows Server stack – 2012 R2+
    • Active Directory and associated technologies
    • Basic LAN principles – IPv4
    • Office 365 platform administration
    • Remote management and Monitoring Platforms (RMM)
    • Veeam, AWS, Cloud Backup technologies
    • PowerShell Scripting Knowledge
    • Base level Microsoft SQL Serve

Interested!?! Please send your up to date CV to Lewis Rushton at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.

To apply for this job please visit www.aplitrak.com.