Application Support Analyst – Unit 4 – West Bromwich/Flexible

Website Crimson Limited

Application Support Specialist – West Bromwich

Agresso/unit4 business world/application support/software/application/solutions/stakeholders

Application Support Specialist required for a leading client based in West Bromwich. You will be responsible for ensuring all requests and incidents received are dealt with in a timely and professional manner. This is a key interface role between IT and our business units and responsible for delivering support for software and business applications, mainly Unit 4 (Agresso)

This role offers flexible working

Key responsibilities

  • Ensure all incident, requests for service etc are managed in a timely and appropriate manner
  • Proactively identify and resolve potential problems and Recommend solutions to customers and follow through to resolution
  • Prioritise workload based on severity and impact to customer and demonstrate a sense of urgency when handling tickets
  • Liaise with suppliers and contractors to discuss and evaluate potential solutions to incidents and problems
  • Plan and implement business application upgrades and Introduce new business applications into the live environment

Key Skills

  • Working knowledge of HR and Payroll systems
  • Excellent knowledge of Agresso (Unit 4 Business World)
  • Experience of working within an application support role
  • Experience of reviewing processes
  • Demonstrable knowledge of liaising with supplier and contractors
  • Clear written and verbal communication skills

Agresso/HR/Payroll/application support/software/application/solutions/stakeholders

My client is looking to pay between £42,000 and £45,000 per annum depending on experience plus benefits

Interested?!? Send your up to date CV to Claire Ingram at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regard to this vacancy

Agresso/unit4 business world/application support/software/application/solutions/stakeholders/HR/Payroll

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