CRM Administrator – D365 – Rugby/Remote

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CRM Administrator – D365 – Rugby/Remote

CRM Administrator required for an established organisation based in Rugby, where you will play a key part in providing CRM administration and support to the wider user base in the UK. Working closely with other team members in IT, you will play a critical role in enhancing and developing the CRM provision within the organisation. The role will be predominantly based from home, with travel to the office once a week expected.

The ideal candidate will have previous experience in supporting and managing Dynamics 365.

Key responsibilities

  • Advice and guidance to system users on efficient use of the system
  • Support Tier 1 and Tier 2 teams in identifying and resolving issues
  • Resolve issues that have been escalated to Tier 3
  • Escalate and work with partners issues that cannot be resolved internally
  • Provide advice to system users on data issues and inconsistencies
  • Manage and oversee general importing of data into system

Key Skills

  • Previous experience supporting D365 administration and management
  • Excellent written, verbal and communication skills
  • Can effectively delegate work to junior team members and provide constructive feedback and encouragement to them
  • Analyses costs and statistics to make informed decisions and use cost effective methods to achieve results
  • Responds promptly and effectively to changes in priorities and deadlines
  • Accepts responsibility for own work and has a proactive approach to workload
  • Able to work successfully as part of a team, as well as individually


The salary my client is offering for this position is between £40,000 and £45,000 per annum, depending on experience, plus excellent benefits

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regard to this vacancy

CRM Administrator – D365 – Rugby/Remote

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