Dynamics 365 Support Analyst Team Lead – D365 – Birmingham

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Dynamics 365 Support Analyst Team Lead – D365 – Birmingham

The D365 Support Analyst Team Lead is accountable for customer support and is primarily responsible for service restoration in the event of any failure of business application software deployed in a production environment.

The D365 Solutions Support Team Lead will have a background in Microsoft Dynamics CRM support with considerable experience in a similar position. They will hold the main responsibility for addressing customer incidents raised using the Crimson support service (Microsoft Dynamics CRM) monitoring the cases to ensure they are assigned, and SLAs against the customers to ensure they do not breach.

The D365 Support Team Lead will have line management responsibilities for the Team of D365 Support analysts. They will act as escalation to the D365 Support Analysts, seeing escalated issues through to resolution or escalating further if required.

Key skills and Experience needed:

Excellent level of knowledge surrounding Microsoft Dynamics 365 and ideally SharePoint

Demonstrate an understanding of some of the edge technologies commonly implemented alongside D365 CE such as:

  • Canvas Apps
  • Cloud Flow / LogicApps
  • PowerBI
  • ClickDimentions
  • Document Core Pack
  • Power Virtual Agent
  • Dynamics Portals
  • KingswaySoft

Azure or Modern Workplace solution experience

Experience supporting one or more of the following D365 apps: CE, Field Service, PSA, Marketing, Omni-Channel

A good level of knowledge in IT industry support and test methods, standards and policy best practices

Previous line management skills

A good understanding of Evergreen Management pertaining to Microsoft’s release schedule

An understanding of Office 365 and cloud based solutions

Proven experience of managing the support issues that surround Microsoft Dynamics 365 and Microsoft SharePoint implementations

Good Communication skills at all levels of the organisation

Strong Team-working ethics and be a good team player with the ability to influence stakeholders

Be open to new approaches and idea

Strong organisational skills

Previous Line Management Experience

Client Facing

The salary my client is offering for this position is between £45,000 and £50,000 depending on experience. Submit to Ryan Patel (ryan.patel@crimson.co.uk) at Crimson for review.

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To apply for this job please visit www.aplitrak.com.