Application Support Lead – Microsoft Technologies – Solihull

Website Crimson Limited

Application Support Lead – Microsoft Technologies – Solihull

MS Dynamics / CRM / Solutions / Applications / Support / Stakeholder Management

Crimson are currently on the lookout for an experienced Dynamics Support Lead to join the solutions arm of its business and deliver IT development projects across the Microsoft Stack Technologies.

We are looking for a Dynamics Support Lead to be accountable for customer support and who is primarily responsible for service restoration in the event of any failure of business application software deployed in a production environment.

Crimson is a leading IT solutions consultancy, a managed services provider, a Microsoft Gold Partner, and IT recruitment agency operating across the UK. Crimson is part of Harvey Nash Group, a $1bn revenue technology recruitment and IT outsourcing company, listed on the London Stock Exchange.

Key Skills and Experience required,

  • Previous application support experience ideally on the Microsoft stack platform
  • Microsoft Dynamics applications support experience
  • Recording cases via the helpdesk, performing diagnostics, problem solving, writing up conclusions and escalating issues when necessary
  • Experience carrying out maintenance activities on the client’s applications – checks, monitoring, data imports
  • Configuration, installation and testing of application compatibility for new configurations
  • Develop, agree, implement and continually review the support handover process between a delivery and support team
  • Assist with ongoing project work
  • Experience of working within a Software Development consultancy company
  • Clear verbal and written communications skills
  • Exceptional stakeholder management skills
  • Experience of managing and reporting on project budgets
  • Microsoft Dynamics CRM / ASP.Net / SharePoint / Azure experience

MS Dynamics / CRM / Solutions / Applications / Support / Stakeholder Management

Crimson are offering a salary between £40,000 – £45,000 depending on experience

Interested!?! Send your up to date CV to Naomi Cruden at Crimson for immediate review

Crimson are acting as an employment business in regard to this vacancy

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