Infrastructure Engineer – 3rd Line/Azure – Exeter / Remote

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Infrastructure Engineer – 3rd Line / Azure – Exeter / Remote

Infrastructure Engineer required for a Technology company based in Exeter to be responsible for to providing an escalation point for support issues that other service delivery colleagues are unable to resolve, either remotely or at client sites as well as leading on specific projects / onboarding requirements.

The ideal candidate for this role will have worked in 3rd line support or infrastructure role previously, have excellent working knowledge of cloud technologies, especially Azure and be comfortable working within a fast-paced environment.

This role offers you the chance to work with a company at the forefront as a Microsoft Gold Partner, in the top 1% of Microsoft partners worldwide. They have some of the most experienced engineers in the South West and choose to work with industry-leading technology & best-in-class partners.

The salary my client is offering is between £37,000 and £45,000 per annum plus benefits including 31 days holiday.

This role offers flexible working with 1 day per week on site.

Key Responsibilities

  • Owning service delivery tickets allocated and ensuring incidents are resolved within contracted SLA.
  • Supporting and mentoring the service delivery team (With the respective team leaders/managers), assisting with support tickets that a service delivery analyst / technician finds challenging.
  • Assisting with the administration of the remote monitoring solutions, ensuring the are operating efficiently and accurately (Powershell, Components and Group Policy skills are key here)
  • Ensuring a culture of continuous improvement and knowledge sharing exists throughout the technical department
  • Representing the company in a professional and helpful capacity with an excellent telephone manner or directly with existing and prospective clients
  • Remote support to our clients using both excellent verbal communication skills and remote management tools to provide excellent efficient support.
  • Onsite support to our existing client base, representing the company is a positive manner and providing excellent efficient support.
  • Work closely with the service delivery manager to drive performance and processes and promote a positive environment

Key Skills

  • Have experience in working within SLA environments.
  • Have experience of an outsourced IT helpdesk and therefore identifying client needs and managing expectations within contractual commitments is essential.
  • Experience of remote support of technical infrastructure with a good telephone manner (Using remote management tools such as Teamviewer)
  • Windows OS administration, designing, installing, configuring and troubleshooting all aspects / role of Windows Server/Desktop
  • SSL Certificate management
  • Knowledge of:
  • Powershell / Scripting capabilities to automate / provide efficient solutions to technical administration challenges
  • ITIL and Prince2 Methodologies
  • Networking administration and troubleshooting skills in switching, routers and firewalls (Draytek, Sonicwall, Cisco)
  • Administration of virtual server environments including provision of servers from template. (HyperV and VMware)
  • Backup solutions, strategies and restoring data. (Backup Exec, Veeam, Datto)
  • Cloud solutions, Working knowledge of Azure from basic administration to assisting / managing migrations

How to apply

Send your up-to-date CV to Claire Ingram at Crimson for review.


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Crimson is acting as an employment agency in regard to this vacancy.

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