IT Audio/Visual (AV) Support Assistant & Team Lead – London

  • Permanent
  • London

Website Crimson Limited

IT Audio/Visual (AV) Support Assistant & Team Lead – Central London

IT Audio & Visual Support Assistant required for a global organisation based near St Pauls in Central London, where you will play a key role in the provision of Audio Visual, Video Conferencing and Unified Communications solutions. You will be mainly responsible for supporting technical and non-technical external clients, and as such you will have excellent communication skills and an ability to work with a wide variety of people of differing levels of seniority. I would also be interested to speak to Audio Visual Team Leaders for an upcoming position.

The ideal candidate will have experience and understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting.

Audio/Visual/AV/Video Conferencing/Projectors/External Clients/Customer Service

Key Responsibilities of the role

  • Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video and email.
  • Possess a high level of knowledge in Audio, Video, Video Conference and control systems.
  • Work independently and communicate effectively, whilst making sound decisions to ensure customer satisfaction.
  • Ability to perform remote testing and problem diagnosis for projectors, microphones, speakers, amplifies & LCD/Plasma displays.
  • Act as first-line response to resolve a problem or identify resolution via appropriate vendor/3rd
  • Daily system monitoring to ensure equipment and room functionality.

Audio/Visual/AV/Video Conferencing/Projectors/External Clients/Customer Service

Salary

The salary for the AV support position is up to £35,000 per annum, dependent on the experience, plus excellent benefits and company culture.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Audio & Visual Support Assistant – Central London

To apply for this job please visit www.aplitrak.com.