IT Helpdesk Analyst – 1st/2nd Line – Coventry

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IT Helpdesk Analyst – 1st/2nd Line – Coventry

1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / WordPress

IT Helpdesk Analyst required for a leading retail client based in Coventry, to deliver a quality 1st/2nd line support service for the various IT systems across the business throughout Coventry, Warwickshire, South Leicestershire and Northamptonshire.

The IT department is a dynamic environment with numerous challenges in supporting the various technologies and services and transitioning to Microsoft Azure and Office 365.

1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / WordPress

Key responsibilities of the role

  • Providing 1st/2nd Line support (remote/onsite) to all users across all divisions via telephone/email with assisted guidance from IT Technical Lead and associated 3rd parties.
  • Close attention to Helpdesk queue, aged tickets and SLA’s; setting a clear expectation to users and proactive escalation to IT Manager.
  • User account administration
  • Installation, moves and changes of IT equipment including telephony.
  • Installation of software and maintenance of software/hardware inventory.
  • Ensuring that the configuration management database and request for change log is kept up to date.
  • Keeping up to date with the latest technologies and ensuring that training is kept up to date

Key Skills of the role

  • 1st Line support experience within a help desk/service desk; retail an advantage.
  • An understanding of EPOS, printer support and break fix elements.
  • Good understanding of network infrastructure.
  • Working knowledge of Crystal Reports and WordPress desirable.
  • Android and iOS configuration skills desirable.
  • An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, CompTIA A+ etc.).
  • Full UK Driving license

1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / WordPress

The salary my client is offering for this position is between £18,000 and £21,000 per annum plus benefits.

Interested?! Send your up to date CV to Claire Ingram at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regard to this vacancy

1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / WordPress

To apply for this job please visit www.aplitrak.com.