IT Infrastructure Engineer – 2nd/3rd Line Support – Dudley

Website Crimson Limited

IT Infrastructure Engineer required for a rapidly growing organisation based in Dudley. Within this role, you will be responsible for providing 2nd/3rd line technical network and server support to the organisations internal end users.

The ideal candidate will also have previous experience supporting IT infrastructure including wired and wireless networks, IP telephony, web filters, and firewalls along with the virtual and physical servers.

Key Responsibilities of the role include:

  • To deputise for the Infrastructure Manager in all infrastructure related matters.
  • Resolve Helpdesk incidents and problems that are escalated to 3rd line level.
  • To be proactive in maintaining and developing the physical and virtual infrastructure estate including upgrades, backups, and updates.
  • To ensure the effectiveness of core IT systems and their use in the efficient deployment of the technician team.
  • Where appropriate, provide support and mentoring for the IT Service Technicians.
  • To ensure ongoing operation and development of the business’ communications systems.
  • To maintain the business’ network including the administration, installation, and configuration of network components.
  • To ensure that adequate arrangements are made and maintained for security, data integrity, backups, documentation, and disaster recovery.
  • To support system users and liaise with software and hardware suppliers in respect of technical support.

Key Skills required:

  • Experience working with network and server systems, ensuring that core IT systems work effectively for all end-users.
  • Experience upgrading hardware platforms and supporting security and Wi-Fi network systems.
  • Flexibility and versatility to support a busy service desk processing incoming tickets whilst occasionally working alongside the service desk team.
  • High levels of resilience and the ability to work under pressure, demonstrating strong organisational and planning skills.
  • Excellent interpersonal, communication and problem-solving skills.


Our client is offering a salary of £34,000 – £38,000 per annum plus excellent benefits.

Interested?! Send your up-to-date CV to Josh Horne at Crimson for review

IT Infrastructure Engineer – 2nd/3rd Line Support – Dudley

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