IT Field Support Engineer – 1st/2nd – Marlow/Flexible

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IT Field Support Engineer – 1st/2nd – Marlow/Flexible

IT Field Support Engineer required for an established organisation that is going through major growth and digital transformation, where you will be responsible for providing technical 1st/2nd line IT support to a range of internal users across a location in Marlow, Buckinghamshire.

The ideal candidate will have previous IT Support experience, preferably across multiple sites. Within the role you will also get the opportunity to work on some IT projects.

Key Responsibilities

  • Provide 1st/2nd Line IT support experience, across desktop, applications and technical support to employees across a different site locations.
  • Within the role, you will be mainly responsible for IT Support requests and User Service requests, mainly printer installs, driver issues, handheld scanner issues, dealing with Citrix issues, Microsoft Office product support.
  • Due to the nature of the business improving it’s internal systems and digital customer journey, you will assist on project work, such as rolling out new hardware and providing some additional training where required.
  • Work with the wider IT Service Desk Team, to ensure an effective and helpful customer experience for internal colleagues.

Key Skills of the role

  • Previous experience as an IT Support Analyst, IT Technician or IT Field Engineer, preferably within a multi-site/factory/logistics setting.
  • Previous experience with Microsoft Office applications.
  • A working knowledge of Azure and O365 would be highly desirable for this role.
  • Previous experience of computer support, preferably with previous knowledge of hardware support.
  • Flexibility to provide remote and on-support, and some weekend work when required.


The salary/package for this position is flexible between £30,000 – £36,000 per annum, depending on experience, excellent benefits and flexible working opportunities.

Interested? Send your up to date CV to Ian Tittley at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regards to this vacancy.

IT Field Support Engineer – 1st/2nd – Marlow/Flexible

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