IT Service Delivery Lead – Burton On Trent/Remote

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IT Service Delivery Lead – Burton On Trent/Remote

IT Service Delivery Lead required for an established organisation based in Burton On Trent/flexible, where you will be responsible for supporting the Service Delivery Manager in the on-going maturing of the IT service function, taking an active lead and responsibility for critical processes, such as incident and stakeholder management, service design and introduction. Within the role, you will assist in ensuring an excellent customer journey experience through IT performance management of external and internal teams.

The ideal candidate will previous service delivery experience, particularly around stakeholder and supplier management. It is an exciting time to join the organisation as they go through a challenging digital transformation.

Key Responsibilities of the role

  • Responsible for driving up service efficiencies, customer experience and communication through a continuous improvement cycle.
  • Own and manage service relationships with a focus on quality and performance against SLA
  • To be advocate of continuous service improvement cycle, driving new ways of working and enhance customer experience.
  • Act as management touch/escalation point within the IT function point, deputising for the SDM on day-to-day matters.
  • Responsible for service improvement activities including any SIP’s and dashboard style reporting for each stakeholder area.
  • Take a directive role in a P1 and Major Incident and ensure that adherence to governance is completed.

Key Skills of the role

  • Previous experience in an IT Service Delivery focused role
  • Knowledge of ITIL disciplines and ITIL certification (v3 Foundation)
  • Suppler management experience
  • Experience of managing 3rdparties and 3rd party delivered services
  • Ability to support and mentor junior staff
  • Proven ability to lead and motivate individuals and teams
  • Ability to work to deadlines and cope well under pressure


The salary for this position is up to £50,000 per annum, depending on experience, plus excellent benefits. The role will initially be predominantly remote, and post-Covid will be a flexible working environment – happy to discuss this in more detail upon application.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Service Delivery Lead – Burton/Remote

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