IT Service Desk Analyst – Weybridge

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IT Service Desk Analyst – Weybridge

IT Service Desk Analyst required for a leading organisation based in Weybridge, Surrey, where you will provide hands-on IT support for a number of bespoke IT applications. You will support end users of the application and support developers/testers whilst the system is under development.

The ideal candidate will have some service desk experience, or will be a recent graduate, and will have some understanding/experience of data analysis/SQL.

Key Responsibilities of the role

  • Work with the internal IT team to become a subject matter expert in the bespoke applications that are currently used by clients/under development.
  • Create user documentation for the new applications to aid ongoing support requirements.
  • Support developers, testers and end users whilst the system is under development. Support duties will included testing, documentation and application deployment.
  • Provide end-users support of the applications in a professional/courteous manner.
  • Assist the IT training team in the creation of training materials that limit the need for interactive support.

Key Skills of the role

  • Commercial experience in a service desk role, application support experience would be ideal.
  • The role would also suit a recent graduate in software engineering/computer science experience.
  • Strong written and verbal communication skills.
  • Excellent research and problem-solving skills.
  • Experience in data analysis/SQL.
  • Excellent customer service ethic and the ability to work with a diverse range of people.
  • Enthusiastic and eager to learn.

Salary

The salary for this position is up to £22,000 per annum, dependent on the experience, plus benefits

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regards to this vacancy

IT Service Desk Analyst – Weybridge

To apply for this job please visit www.aplitrak.com.