IT Service Desk Manager – Technical/0365 – Oldbury, Birmingham

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IT Service Desk Manager – Technical/0365 – Oldbury, Birmingham

IT Service Desk Manager required for a global organisation, currently growing and evolving, where you will play a key part in ensuring the IT Service Desk delivers a high-quality service to end users, and that processes are adhered to. Working in conjunction with internal teams, you will ensure the team continually improves the desktop computing environment.

The ideal candidate will be an experienced IT Service Management professional, with strong technical knowledge, particularly around Azure, 0365 and SCCM. Ideally, you will have excellent hands on Office 365/Roll-out experience.

Service Desk/Technical/Service Management/ITIL/SCCM/Azure/Infrastructure

Key Responsibilities of the role

  • Leading the Desktop Management team to continually improve the desktop computing environment in conjunction with the internal technology teams
  • Ensuring service management processes are adhered to
  • Being accountable for IT Stock and Asset Management
  • Owning the SCCM current build administration and deployment
  • Managing the desktop computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security
  • Working with the Technical Design team to evolve standards for hardware, software and security in the desktop environment to improve Desktop Performance & Quality
  • Being the owner of small works, co-ordinating and leading technical activities for small work projects

Key Skills of the role

  • ITIL Foundation or equivalent certification
  • Experience of Microsoft Azure and MS platform applications to deliver desktop services
  • Desktop maintenance and Asset Management knowledge
  • VoIP and Network platforms/technology experience
  • Experience of collaborating with 3rd parties and 3rd party delivered services
  • Background in IT Service Management or Support in a large-scale and diverse environment of incident
  • Able to manage a team, with experience of escalation procedures and related disciplines
  • Ability to manage a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation
  • Solid technical knowledge and understanding
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally


The salary for this position is up to £50,000 per annum, dependent on experience, and my client offer an excellent benefits package.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Service Desk Manager – Technical/0365 – Oldbury, Birmingham

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