IT Support Analyst – 1st Line – Fully Remote

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IT Support Analyst – 1st Line – Fully Remote

IT Support Analyst required for a leading organisation based in the UK, where you will be responsible for providing 1st line IT support for a variety of end-users, working as part of a wider IT support team. As well as responding to a range of incidents, you will also play a part in assisting with the deployment of the latest technologies and applications within the company. The role is a long term, fully-remote role.

The ideal candidate will have previous IT support experience, along with working knowledge of Windows Operating Systems, and a good working knowledge of Active Directory & Servers. Any experience of Office365 support would also be highly desirable.

Key Responsibilities of the role

* Provide desktop support and assistance to end users in the recording and resolution of different uses types, such as incidents, service requests etc.
* Ensure that all end user raised incidents are clearly logged in the incident reporting tool, logging resolution details as appropriate.
* Respond to escalated, complex or high impact customer calls in a timely fashion within service level agreements, ensuring adherence to escalation procedures.
* Ensure compliance with the company change management processes as required.
* Recommend process or working practice changes to drive efficiency within the team.

Key Skills of the role

* Previous experience gained from a challenging IT Assistant/Engineer/Technician role.
* Knowledge of windows operating systems, particularly Windows 10.
* Good working knowledge of Active Directory
* Highly desirable to have experience supporting Office365
* Excellent communications skills, both written and verbal.


The salary for this position is up to £24,000 per annum, depending on experience, plus benefits and flexible working.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

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Crimson are acting as an employment agency in regards to this vacancy

IT Support Analyst – 1st Line – Fully Remote

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