IT Support Analyst – Chichester

Website Crimson Limited

IT Support Analyst – Chichester

IT Support Analyst required for a leading organisation based in Chichester, where you will be working as part of a wider IT team to provide technical IT support services to internal users. Within the role, you will troubleshoot desktop & system problems, diagnose & solve hardware/software incidents & problems, and escalating to the infrastructure team when necessary. This role will be 3-5 days on site in the office.

The ideal candidate for this role will have previous experience in IT support, preferably 1st & 2nd Line support, with solid technical skills supporting a range of predominantly Microsoft technologies (0356, Teams, Windows 10 etc).

Key responsibilities

  • Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
  • Incident and problem management
  • Provide solution(s)/work around(s) to incidents and Problems
  • Contribute to polices, processes and procedures
  • Install, maintain and support new applications
  • Deployment and maintenance of new and existing hardware (laptops, desktops, phones, etc)
  • Establish and maintain good working relationships with the business and 3rd party’s
  • Keep up to date with advancements in technology
  • Ensure appropriate standards and procedures are adhered to
  • Systems monitoring
  • Administer backups and restores
  • Active Directory administration

Key Skills

  • Previous IT Support experience, preferably 1st & 2nd line experience.
  • Experience of supporting IT infrastructure, mainly Microsoft technologies (0365, Teams, Skype for Business etc).
  • Technical skills will the following: Office 365 experience, MS Exchange Server, Active Directory, MS Teams.
  • Basic networking experience (including switches, routers, firewalls, wireless access points)
  • Excellent communication skills, with an ability to support a range of end users.

Salary

The salary my client is offering for this position is between £27,000 – £30,000, depending on experience plus excellent benefits. This is be an office based role.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regard to this vacancy

IT Support Analyst – Chichester

To apply for this job please visit www.aplitrak.com.