IT Support Analyst – 2nd Line – Tiverton

Website Crimson Limited

IT Support Analyst – 2nd Line – Tiverton

IT Support Analyst required for a leading organisation with offices in Tiverton and Barnstable, where you will be responsible for providing the fast and efficient 2nd line IT software, hardware and business system support for a variety of users. The company are in the process of implementing a brilliant new EAM system so you will be heavily involved in this process as well as dealing with a variety of challenging IT issues from across the business. You will have a great opportunity to learn new skills and gain excellent experience through working as part of a close-knit team.

The ideal candidate will be a competent 1st line and 2nd line support professional, looking to enhance and progress within an exciting company.

Key Responsibilities of the Role

  • Providing user support for business systems, including analysing user issues and queries
  • Assist in the implementation of the new EAM system, including new user training groups and documentation
  • Advise on system functionality for internal business systems and Windows based systems
  • Provide technical support for the IT infrastructure and new EAM System
  • Manage incidents & requests through the call management system
  • Hardware support provision for laptops, desktops, mobile devices and printers
  • PC application installation, maintenance and troubleshooting
  • Co-ordination of 3rd party hardware, repair and service suppliers
  • Provide recommendations for development/improvement
  • Provide user training, and assist with IT project work

Key Skills for the Role

  • Excellent verbal and written communication skills
  • Solid customer service focus and experience, preferably in a 1st/2ndline support position
  • Experience using incident & request call logging systems
  • Ability to work alone, and provide on-call support
  • Windows XP/7/10 installation and MS Office 2007+, support and troubleshooting experience
  • Experience supporting Active Directory
  • Good understanding of Networking and Servers


The salary for this positionis between £28,000-32,000 per annum, depending on experience.

Interested?! Apply with your up to date CV for Naomi Cruden at Crimson to review

Crimson are acting as an employment agency in regards to this vacancy

IT Support Analyst – 2nd Line – Tiverton

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