Multilingual Service Desk Analyst-1st/2nd Line-Ellesmere Port

Website Crimson Limited

Multilingual Service Desk Analyst – French/Italian/Spanish -1st and 2nd Line – Ellesmere Port

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Service Desk Analyst required for a leading company based in Ellesmere Port to be responsible for tracking and resolving service desk calls within agreed SLAs. The ideal candidate would have experience within an 1st and 2nd line IT Service Desk role, be a self-starter with a forward-thinking attitude and must be able to fluently speak either Italian, French or Spanish.

Key Skills and Responsibilities

  • Undertake within agreed SLAs, the assignment, management and resolution of incidents and requests relating to IT using the Service Desk toolset
  • Tracking, and managing service desk calls to resolution within agreed SLAs
  • Escalation of high priority incidents to ensure their effective and timely resolution
  • Participate in identification of repeat incidents and the subsequent problem management process
  • Make effective use of the Service desk tools set ie RDP to remotely control PCs/Macs to assist in incident resolution
  • Management of aged incidents to ensure these are kept to a minimum
  • Ensure that the all work elements and relevant processes are documented
  • As required build and Deploy supported user hardware devices
  • Good understanding of Microsoft Office, Windows and ideally MAC operating systems
  • Be fluent in either Italian, French or Spanish.

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

Our client is offering between £25,000 and £30,000 per annum depending on experience for this position.

Interested?! Send your up to date CV to Claire Ingram at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regards to this vacancy

IT Support/Active Directory/Windows/Microsoft/ITIL/User Administration/Helpdesk/Incidents/SLA

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