Service Delivery Manager – System Integration – Milton Keynes

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Service Delivery Manager – System Integration – Milton Keynes

Client Facing/Service Delivery/BAU/Integration/Systems/API’s/Insurance/Technical/Solutions/IT

Service Delivery Manager required for a specialist insurance organisation based in Milton Keynes. Our client has recently gone through an IT transformation and has identified the need for a Service Delivery Manager to work closely with their partners including well-known product providers. You will be required to be the first point of contact for their partners and provide technical support and solutions.

This role will be made up of home working, client site visits and office meetings.

Key Responsibilities

  • Be the first point of contact for the organisations’ partnerships and provide day to day support along with supporting change plans
  • Provide BAU support including establishing appropriate monitoring for technology, incident management and communications
  • Work with partners on new initiatives and change to ensure that requirements are clear and delivered
  • Ensure the organisations’ and their partners’ solutions meet IT security and data security requirements and that technical SLA’s are met
  • Be the technical product owner for the key partner solution and ensure that the roadmap is supported and appealing to partners, along with ensuring ongoing delivery is achieved

Key Skills

  • Strong partnership management experience, preferably with large organisations
  • Good technical understanding, particularly around system integrations and API’s
  • Excellent relationship management experience
  • Ability to challenge and debate with clients when required
  • Clear written and verbal communication.

Client Facing/Service Delivery/BAU/Integration/Systems/API’s/Insurance/Technical/Solutions/IT

Our client is offering up to £37,500 + bonus depending on experience, plus an excellent benefits package

Interested?! Send your up to date CV to Ellis Wood at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment agency in regards to this vacancy

Client Facing/Service Delivery/BAU/Integration/Systems/API’s/Insurance/Technical/Solutions/IT

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