Service Architect – ITIL/INSIDE IR35 – Exeter/Fully Remote

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Service Architect – ITIL/INSIDE IR35 – Exeter/Fully Remote

Inside IR35 / Umbrella – £520 (all inclusive day rate) which may be subject to change depending on applicable legislation or solution through which services are performed.

Service Architect required for a leading organisation based in Exeter. The business is currently going through a large restructure, and your role would be to come in and help structure their IT Service Management function. You will be required to audit the existing service management structure and provide recommendations of how it should look moving forward.

The client are based in Exeter but the role will be remote working, with the ideal candidate having an meteorological background.

Key Responsibilities of the Role:

  • Must have ITIL Certifications
  • Oversee all Service Management activity and ensure services are delivered to a high standard resulting in a high-quality end user experience.
  • Management of supplier relationships for transitional and BAU vendors
  • Review service level agreements on an annual basis, or as required, and monitor performance against them to ensure they are relevant to business requirements
  • Ensure the service delivery of all production environments to ensure they function effectively and meet performance targets
  • Develop and maintain service procedures to support management, ensuring compliance with ITIL principles and alignment with business needs and organisational direction
  • Build and maintain strong working relationships with internal stakeholders and suppliers to facilitate the delivery of a smooth and effective service over time.
  • Report performance information and other relevant information, including risk and business impact, to senior management to facilitate well-informed decision making
  • Drive continual service improvement across the service function Gatekeeper of new services meeting the service acceptance criteria
  • Responsible for managing the service catalogue to the business
  • Day to day management of operational delivery
  • Highly desirable for the candidate to come from a meteorological background.

Interested!?! Pease send your up to date CV to Kate Sadler at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.

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