Service Desk Analyst – ITIL – Central London

Website Crimson Limited

Service Desk Analyst – ITIL – Central London

Service Desk Analyst required to work for a leading professional services organisation in London. The ideal candidate will have a passion for customer service and will have worked in a fast moving environment. You will be required to provide support across all offices for both software and hardware including client support.

Key Responsibilities

  • Answering service desk issues via phone, email or portal
  • Logging all calls as tickets with detailed notes and in a timely manner
  • Assessing the ticket and either solving the enquiry or passing to the second line support team
  • Review of service desk queues and proactive management of the tickets to closure
  • Adherence to and improvement of service desk procedures

Key Skills

  • Experience working on a Service Desk providing remote support
  • Knowledge of Windows OS and Microsoft Office
  • Experience with Active Directory and Laptop support
  • An understanding of ITIL Service Management
  • Excellent verbal and written communication skills

Interested!?! Send your up to date CV to Dean Parkes at Crimson for immediate review

Crimson are acting as an employment agency in regards to this position

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