Service Transition Manager – ITIL – Stoke/Flexible

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Service Transition Manager – ITIL – Stoke/Remote

Service Transition Manager required for an established and growing organisation based in Stoke-On-Trent, where you will play a key role in ensuring that new and changing services are successfully transitioned into production environments, in line with best practices, and become fully integrated/accepted as ‘business as usual’.

Working alongside the service delivery manager, you will play a pivotal role in ensuring that all transitioned services are accepted in line with ITIL best practice.

The ideal candidate will have strong track record of operating in a transition management role, managing the priorities of various stakeholders to ensure the best overall outcome for the business.

Key Skills of the role

  • Proven track-record of operating in a transition management role.
  • ITIL Certification in IT Service Transition, and in-depth knowledge of the ITIL Service Management Lifecycle.
  • Proven experience of managing complex operational and technical change.
  • Understanding of development and software engineering practises. Any knowledge/experience of software testing practises and tools (inc Automation) would be highly desirable.
  • Proven experience of information and impact analysis, with ability to model multiple options and track change.
  • Excellent influencing skills and an ability to work with a range of internal/external stakeholders.


The salary for this position is between £50,000 – £55,000 per annum, depending on experience, plus excellent benefits. The role will initially be remote, and post-Covid will be 2-3 days in Stoke on Trent/Flexible working.

Interested?! Send your up to date CV to Ian Tittley at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

Service Transition Manager – ITIL – Stoke/Remote

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