Technical Support Analyst

Website Crimson Limited

Technical Support Analyst – Central London

Are you a Technical Support Analyst looking for a new challenge and have the knowledge and experience working within this technical profession?

If so, then you are bound to be interested in working for this globally prestigious market leader. As a representative of the team, you will be responsible for customer’s experience and ensure day to day support processes are followed to a high level of customer focus and delivery.

Technical Support Analyst Responsibilities (include, but are not limited to):

  • Update CMDB with correct status and assignee information
  • Office Desk Moves
  • Installation of Cloud Applications
  • Exchange Delegate permissions
  • Restrict Folders
  • Restores
  • Floor Walking
  • Raise tickets in the call logging system and apply quality updates and any additional Templates as per the processes

Technical Support Analyst Required Skills:

  • 2 years+ experience in the IT Industry
  • Strong Support skills with hardware troubleshooting, Windows 10, Office365, Exchange online and Active Directory (Azure), Microsoft Teams
  • You will be well presented, have a clear, confident speaking voice
  • Working technical knowledge of current protocols, operating systems, and standards
  • General Software and Hardware Troubleshooting
  • Analytical and problem-solving skills
  • Able to operate effectively in a team environment with both technical and non-technical team members with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls
  • ITIL Knowledge and awareness.

Salary: The company is offering the Technical Support Analyst salary up to £30,000 (negotiable) for the right person.

Interested?!? Send your up-to-date CV to Mark Lasisi at Crimson for review

Technical Support Analyst – Central London

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