Intelligent Customer Experience Management Software

Ignite and embed a customer-centric approach that puts digital at the heart of your strategy. Crimson CX combines Microsoft expertise and a consulting methodology that supports you to deliver more personalised customer experiences, at less cost, on a future-proof platform that will flex to your customers’ needs.

Crimson Intelligent Customer Experience
Transforming great brands since 2001
Customer Experience - Streamline Customer Recruitment
Streamline customer recruitment and onboarding.
Customer Experience Management Software - Omni Channel Icon
A consistent, omni-channel customer service platform.
Customer Experience - Self Service
Automated customer self-service portals.
Customer Experience Management Software - Enquiry Conversion
Higher enquiry to conversion rates.
Customer Experience Management Software Chatbots
Chatbots and AI virtual agents.
Customer Experience Management Software Call Resolution
First contact resolution.

Drive superior customers experience using Microsoft

Drawing from Microsoft’s Dynamics 365 customer relationship management (CRM) software and the Power Platform low-code app development platform, customers work with Crimson to build enterprise-wide customer experience management solutions that scale and mould to fit changing needs.

Microsoft Dynamics 365 Partner

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

The Microsoft Power Platform is more than the sum of its parts. Connect them together—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—and build end-to-end business solutions to fast-track a digital customer experience.

Microsoft Power Platform Consultant Header

Industry specialists

Crimson has deep industry expertise delivering customer experience management software into several sectors.

We have a fantastic working relationship with Crimson. They understand our processes and leverage their experience with the Housing and Homebuilder sectors to make us think differently.

Robert Bloom
Robert Bloom
Director of Sales & Ownership, Accent Housing

To be effective in raising your customer experience and manage the speed, volume and complexity of customer requests, Crimson believes every technology solution should address the following points:
  1. Be a bridge across silos of information, connecting the right people to the right information.
  2. Interact and capture data with customers across multiple channels, including chatbots, social, voice and email.
  3. Have access to helpful dashboards that show customer feedback data with context suited to each user role.
  4. Centralise the storage and surfacing of information, with real-time updates that are easy to share with teams.
  5. Easily access a history of customer interactions to provide context.
Crimson Iterate Methodology

Software’s the easy part. It’s change management that’s the challenge.

That’s why Crimson has developed its Iterate methodology, a business-led approach that emphasises close collaboration with your team.

Taking advantage of Microsoft low-code/no-code platform, Iterate can rapidly drop value into your organisation, giving your teams the buy-in to create success and the confidence to move forward.

Ready to talk about customer experience management software?