INTELLIGENT CUSTOMER EXPERIENCE MANAGEMENT

Build what you want, where you want, with Crimson 

Crimson specialises in the design and delivery of intelligent customer experiences that boost profitable customer engagement. Working with your team, Crimson leverages Microsoft’s cloud as your hub for data capture, omni-channel customer interaction and process automation.

Down icon arrow

Why Crimson for your customer experience management project?

Low risk, fast results

Our service delivery model deliberately breaks big problems down, rapid-prototyping solutions to realise value sooner.

Short-cut your CX journey

Cross-sector best practice from some of the world’s best CX technology experts gets you results sooner.

People-led approach

The technology is the easy part. Crimson instead focuses more resources than most on the people and change management aspects that underscore project success.

"Crimson have brought a combination of practical advice that has supported the successful implementation of the Dynamics solution as well as a broader perspective that is supporting our goal of offering a sector leading experience."

John McCarthy, Executive Director of Marketing, Recruitment & External Relations, University of Salford

Leverage world-class Microsoft cloud software

Microsoft Dynamics 365: deliver superior customer experiences

Adapt and innovate with the only portfolio of business applications that empowers your organisation to deliver operational excellence and delight every customer.
LEARN MORE

Microsoft Power Platform: democratise your digitisation

Get your customer service teams working together to meet challenges effectively with Microsoft Power Platform-analyse data, build solutions, automate processes, and create virtual agents.

LEARN MORE

Microsoft Office 365: empower your teams

Get your teams achieving more to meet customer expectations with innovative Office apps, intelligent cloud services, and world-class security.

LEARN MORE

Microsoft Azure: Build future-ready solutions in the cloud

The Azure cloud platform is more than 200 products and cloud services designed to help bring your digital business to life. Build, run, integrate and manage applications across multiple clouds, on-premises and at the edge, with the tools and frameworks of your choice.

LEARN MORE

What can you expect from your customer experience management project?

Every project is different, but working with Crimson, and its focus on business process automation, intelligent customer experiences, and data insight solutions can lead to a significant shift in how your organisation can efficiently manage and automate its workflow.

Data-fuelled customer intelligence

Unlock and use your data to anticipate your customer needs and create unforgettable experiences that keep customers coming back for more.

A 360° customer view

Knowing your customer means truly understanding their needs and wants. Deliver a personalised experience across every touch point in the customer journey to build long-term customer loyalty.

Omni-channel customer engagement

Online, social, phone, email or chat… give your customers a seamlessly consistent service experience at a time and place that suits them.

Book Your Free Workshop

Kick-start the process of building more intelligent customer experiences, with Crimson’s exploratory Assess2Progress Workshop. Learn more about the outcomes you can expect, including a list of actions that will guide you towards success. Contact the team today to see if you qualify or call 01675 466477