Overcome Complaint
Management Challenges and Meet New Regulatory Standards
Helping Housing Associations and Homebuilders provide human-centred housing
Ensure Reporting Compliance and Proactive Customer Support
Navigating the complexities of complaint management in social housing has become increasingly challenging. Housing associations struggle to keep up with the Social Housing (Regulation) Act 2023, which mandates stricter compliance, and the Housing Ombudsman’s new Complaint Handling Code.
Crimson’s Housing Association Complaint Management Solution
addresses these challenges, ensuring you achieve seamless compliance
and enhanced service delivery.
The complaints management solution for housing associations
Crimson’s Housing Association Complaint Management Solution
leverages the power of Microsoft’s Power Platform to transform how you handle complaints.
Our comprehensive solution integrates case management, evidence gathering, and data insights into a single, user-friendly platform. This ensures all information is easily accessible, accurate, and up-to-date.
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Centralised Portal
Enable residents to effortlessly log complaints through multiple channels, including phone, text, social media, face-to-face, or letter.
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Mobile Logging
Empower on-site staff to instantly capture and log complaints, accelerating the process and ensuring accurate, real-time data.
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Advanced Case Management
Streamline complaint handling with real-time tracking, SLA monitoring, and resident communication to ensure timely, compliant resolutions.
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Resident Insights
Integrated with Microsoft Customer Voice, you can capture resident feedback to uncover insights and drive continuous service improvement.
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Interactive Dashboards
Gain real-time insights into KPIs, complaint categories, SLA performance, and trends. You will have a clearer view of operational efficiency and be able to address recurring issues promptly.
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AI Powered Complaint Prediction
Harness data and virtual entities to predict complaint trends and spot potential issues, so you can proactively manage concerns before they escalate.
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Subcontractor Portal
Live job updates from subcontractors ensure transparency and accountability, keeping all parties informed and aligned throughout the complaint resolution process.
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End-to-End Tracking
From complaint initiation to closure, follow-up, and lessons learned. You can ensure a resident-focused approach that promotes continuous improvement and a positive complaint-handling culture.
Revolutionising complaints management in Housing
Increase customer satisfaction, improve operational performance, and maximise compliance.
Request our Complaints Management brochure
Complete the form to learn more about our complaints mangement solution for housing associations.
Contact Info
01675 466 477
Crimson have been exceptional in delivering the Dynamics 365 solution for us which is improving our day-to-day efficiencies. Despite the pandemic the solution has been successfully implemented remotely and plays a pivotal role in us serving our customers.
Robert Bloom
Director of Sales & Ownership, Accent Housing
Crimson’s approach is ‘let’s get the job done’ and I’m really pleased, and I think the executives are equally pleased. We’re very impressed with the tight time scale to deliver the first phase, we haven’t missed a beat despite all the challenges.
Peter Adams
CIO, Avant Homes
The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent.
John Cocker
Chief Information Officer, Platform Housing Group