Transform Customer Interactions and Generate Insights With an Omnichannel Digital Contact Centre

Request the brochure
Housing - Digital Contact Centre - customer service
Helping Housing Associations and Homebuilders provide human-centred housing

Foster stronger customer relationships and drive revenue growth

UK housing sector professionals face significant challenges in customer communication, needing to integrate various methods like phone, email, and social media smoothly. Adhering to data privacy rules and organising customer information is crucial, alongside providing quick, resource-efficient service.

Key to their success is building strong customer relationships, ensuring each interaction from start to resolution is personalised and effective. They require tools for effective decision-making and data management while facilitating online customer self-service for enquiries and complaints. Ultimately, a cost-effective system that streamlines communication, ensures compliance, and supports intelligent decision-making is essential.

Request the brochure

The digital contact centre solution for housing sector professionals

Introducing Crimson’s Digital Contact Centre solution: a revolutionary cloud-based platform designed to transform how housing sector professionals connect with customers. Powered by Microsoft Omnichannel for Customer Service, this solution is a part of Dynamics 365 Customer Service Enterprise.

  • Communication Channel Integration

    Integrate various communication channels like live chat, SMS, voice calls, and social media into a single interface.

  • Agent Productivity Tools

    Tools like contextual customer identification, real-time notifications, routing, and AI-powered features boost agent efficiency and effectiveness.

  • Supervisor Insights and Analytics

    Supervisor features offer real-time and historical data on agent performance and channel utilisation.

  • Automated Live Chat Efficiency

    Automated BOT functionality for chat handling and knowledge base
    integration offers around-the-clock customer support and reduces manual workload.

  • Data Management and Security

    Secure handling of customer data and compliance with GDPR data protection regulations ensures privacy and builds trust.

  • Comprehensive Customer Engagement

    The solution’s ability to engage customers across different channels, enhanced by AI-based suggestions, provides a deeper understanding  customer needs.

Transforming customer service in housing

Elevate customer experience, improve operational performance, and drive revenue growth.

Request our Digital Contact Centre brochure

Complete the form to learn more about our Digital Contact Centre Solution for housing organisations.

Contact Info

01675 466 477

We are delighted that the project has successfully gone live on time and on budget. The Crimson team have been exceptional and have set an ‘above and beyond’ standard from the outset. Our Exec team and end-users are encouraged and excited by this first milestone phase and we’re looking forward to delivering a ‘best-in-class’ solution in the future phases, to help Avant Homes achieve its Business Growth objectives.

Peter Adams
Chief Information Officer, Avant Homes

Crimson’s understanding of the homebuilder sector and the project’s objectives helped to ensure the subcontractor portal project was delivered on time and within budget.

Bryony Walker-Hayes
External Project Manager, Taylor Wimpey

Crimson’s approach is ‘let’s get the job done’ and I’m really pleased, and I think the executives are equally pleased. We’re very impressed with the tight time scale to deliver the first phase, we haven’t missed a beat despite all the challenges.

Peter Avant Homes
Peter Adams
CIO, Avant Homes

The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent.

Jon Cocker
John Cocker
Chief Information Officer, Platform Housing Group