Cut ‘No Access’ Tenant Appointments By 20%… and Boost Satisfaction

Crimson’s Smart Tenant Appointments solution uses AI to predict and prevent ‘no access’ visits, cutting costs and delays to vital services. Housing associations save millions, improve compliance, and boost tenant satisfaction. Your housing association can achieve up to a 10–20x return on investment through smarter scheduling and more efficient, proactive service delivery. 

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Smart Tenant Appointments for Housing Associations
Helping housing associations provide human-centred housing.
Housing Association Tenant Support

Protect budgets and tenant wellbeing with smart scheduling

Approximately 35% of appointments result in “no access”; the costs are astounding, estimated at £65 per missed appointment. This adds up to over £2 million annually for an association managing around 20,000 homes.  

“No access” isn’t just a financial burden. It delays essential services, such as gas safety checks, electrical certificates, and repairs, which can lead to risks including tenant dissatisfaction, regulatory fines, and worsening property conditions, such as damp or mould.

Crimson’s Smart Tenant Appointments Solution utilises AI-powered data and analytics to reduce no-access rates, protect budgets, and enhance tenant satisfaction.

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Increase tenant satisfaction and operational efficiency

Crimson’s Smart Tenant Appointments delivers a potential 10-20x return on investment, redefining how operations and tenant relationships are managed.   

  • Cost Efficiency

    Minimising “no access” cases, leads to significant annual savings in operational expenses. Social housing providers also reduce complaints and administrative effort from rebooking, while avoiding additional costs caused by repair delays or missed regulatory targets.

  • Tenant Satisfaction

    Tailored appointment strategies boost tenant satisfaction by aligning visits with residents’ lifestyles, such as offering daytime slots for elderly individuals and evening appointments for working families. By prioritising convenience and clear communication, you create a more collaborative and positive tenant experience.

  • Regulatory Compliance

    Meeting mandatory inspection and repair deadlines helps avoid fines while ensuring high standards of property upkeep that enhance tenant wellbeing.

  • Actionable Insights

    A centralised, single view of tenant activity across departments empowers teams to make informed, data-driven operational decisions.

Ready to solve missed appointments?

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Drive a potential 10-20x return on investment  

Crimson has revolutionised association operations with Smart Tenant Appointments, a tailored, AI-powered data and analytics solution designed to reduce “no access” cases, conserve budget, and enhance tenant satisfaction.  

With our four-stage, data-driven approach, we equip Housing Associations with actionable insights to predict and tackle potential “no access” risks before they happen.

  • Data Discovery

    We assess all your tenant data sources, identifying gaps and ensuring your tech stack and systems are fully integrated.

  • Evaluate

    We work with your teams to define priority areas and build the business case, clearly outlining ROI and operational impact.

  • Build

    We cleanse and standardise your data to create accurate insights, build predictive analytics models, and develop detailed tenant personas to drive smarter scheduling

  • Activate

    You’ll get actionable strategies for:

    • Personalised tenant communication (e.g., email/SMS)

    • Optimal appointment windows

    • Centralised scheduling to avoid conflicts and enhance coordination across departments.

Discover a smarter way to schedule tenant appointments

Learn how Smart Tenant Appointments can drive a 20% reduction in no-access appointments and drive a potential 10-20x return on investment for your Housing Association.

The Crimson team demonstrated great knowledge and experience of the technology, and developed a really effective solution for us. Thank you to Crimson for their responsiveness, expertise and technical support.

Mike Wooderson
Business Analyst, Phoenix Community Housing.

Crimson’s approach is ‘let’s get the job done’ and I’m really pleased, and I think the executives are equally pleased. We’re very impressed with the tight time scale to deliver the first phase, we haven’t missed a beat despite all the challenges.

Peter Avant Homes
Peter Adams
CIO, Avant Homes

For us, this is a generational transformation. The delivery between Crimson and ourselves is now moving on from the initial scoping into a programmed integration, with clear ways of working agreed and adopted. The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent. Although we still have a long journey ahead of us, we have deep confidence in our delivery partners, together we can navigate this major technological integration and adoption.

Jon Cocker
Chief Information Officer, Platform Housing Group

The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent.

Jon Cocker
John Cocker
Chief Information Officer, Platform Housing Group