MICROSOFT DYNAMICS 365 – CRM

Microsoft Dynamics 365 CRM is a customer relationship management (CRM) solution that enables companies to deliver remarkable customer service, sell effectively and market smarter. CRM can help reduce costs and increase profitability by organising and automating business processes that nurture customer relationships and satisfaction across all interactions.

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Sales CRM

Dynamics 365 for Sales

Sales CRM solution by Microsoft Dynamics provides a complete and intuitive solution that can help your sales force to be more productive so they can focus on what’s most important—delivering amazing customer experiences. Read more about Microsoft Dynamics 365 for Sales >

Marketing CRM

Dynamics 365 for Marketing

Comnined with ClickDimensions, Microsoft Dynamics Marketing CRM is an integrated marketing management CRM solution for marketing operation, planning, execution, and analytics across all channels – digital, social, and traditional. Marketers can generate analytics on campaign performance and initiatives to determine return on marketing investment. Read more about Microsoft Dynamics 365 for Marketing >

Service CRM

Dynamics 365 for Customer Services

The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self, assisted and onsite service, positioning your brand to capitalise on an everything-as- a-service economy. Read more about Microsoft Dynamics 365 for Customer Service >

Service CRM

Dynamics 365 for Field Services

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time. Read more about Microsoft Dynamics 365 for Field Services >

Service CRM

Dynamics 365 for Project Service Automation

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience. Read more about Microsoft Dynamics 365 for Project Service Automation >

Social CRM

Social CRM

Microsoft Social Engagement is a powerful CRM service that puts cutting edge tools in the hands of your sales, service and marketing teams. Connect on social media with customers, fans and critics to gain insight regarding how people really feel about your business.

Felicity Sutton, CRM Manager
“Crimson’s straightforward approach has ensured successful adoption.”Felicity Sutton, CRM Manager

No More Big, Risky CRM Projects

By choosing Crimson as your Microsoft Dynamics CRM partner, your organisation benefits from a truly unique approach to scoping and implementing your customer relationship management system. Here’s how we deliver strong results for clients:

Light-Touch Approach

Breaking projects into phased, bite-sized chunks, takes the risk out of CRM projects and enables teams to test, learn, succeed and move forward.

Microsoft Partnership

With Crimson sitting on Microsoft’s Partner Advisory Council, your views get heard and you hear first about new innovations you can leverage.

User Adoption Focus

Using our MY-CRM methodology, we put users at the center of every project, ensuring they quickly realise value in the CRM.

Sales Accelerators

Crimson has extended the power of CRM, making it even easier for those tasked with generating new business.

Discover what Microsoft Dynamics CRM can mean to you with Assess to Progress

Crimson unites people, processes and technology, unlocking the value of technology investments. We invite you to apply for Crimson’s Assess to Progress workshop, where you get to evaluate how Microsoft Dynamics CRM could add value to your organisation.