This case study was originally posted in Microsoft’s Customer Stories portfolio. Taylor Wimpey is one of the UK’s biggest house builders. It aims to deliver an excellent customer experience for all home seekers and purchasers. With 23 different business units across the UK, ensuring information is shared across plots, developments and regions is key to ensuring excellence and consistency of …
Background Phoenix Community Housing owns and manages over 6000 homes in South London and is starting to build new homes in the area. As a not-for-profit resident-led housing association, Phoenix Community Housing is a member of PlaceShapers, a national alliance of over 100 housing associations that are community-led. The Problem Phoenix Community Housing had built up a collection of …
Background The University of Salford Education Technology Fund (SET Fund) was established to support students who are unable to access or cannot afford a laptop to assist with their studies. Successful applicants can select a laptop from a restricted range available through the University of Salford’s nominated hardware supplier. New and existing students studying for a foundation degree, undergraduate degree, …
THE UNIVERSITY OF SALFORD The University of Salford was founded in 1896 and gained University title in 1967. Based in Salford, Greater Manchester, the University placed 91st in The Guardian’s University league 2021. With nearly 24,000 students, the University has increased its undergraduate intake by 31% in five years against a sector increase of circa 9%. BACKGROUND The University …
Background Accent Group was established in 1966 and provides affordable housing and services across the North, East and South of England. With over 20,000 homes, Accent Housing offers high quality, affordable homes for those also taking the first step on the housing ladder, a new beginning, or more support. Accent’s property sales team, Homemade offers both new and resale shared …
With pressure to meet political, environmental, customer and cost-saving demands, it’s no exaggeration to say that social housing across the country is experiencing unprecedented change. As sector specialists, Crimson understands the complex challenges that social housing sector is facing and our flexible digital solutions enable UK providers to improve their customer service accountability and boost business efficiency. Crimson is …
Local government faces many challenges. It’s under pressure to balance making extreme cost saving with finding new and better ways to deliver more for communities. These local authorities are on the front lines, improving the quality of public services from health and care to law enforcement, waste disposal to social housing. While also helping drive economic growth and the green …
Background Avant is one of the UK’s leading privately-owned house builders, operating in Scotland, the northeast of England, Yorkshire, and the Midlands. Avant currently has five regional offices, employing over 700 people and has ambitious growth plans for the future. The Problem Avant Homes wanted to evolve its sales admin processes as previously data collection had been largely managed …
The Client Great Places Housing Group operates across the North West and Yorkshire, owning 24,000 homes. It provides a wide range of services to create sustainable communities. The group consists of Great Places Housing Association, Plumlife and Cube, with over 600 employees working across a number of offices. As a profit-for-purpose organisation, the group gives back to customers, communities and …
Background Ealing Council serves the residents and businesses of London’s third largest borough, which is located in the heart of west London. Serving over 342,000 residents the council provides dozens of different services, from disposing of abandoned cars to running the Hanwell Zoo. The Problem As employees across all sectors are encouraged to return to work following the Covid-19 lockdown, …
