Crimson provides Microsoft Dynamics 365 and Power Platform solutions to housing associations to integrate contact data, creating a joined-up view of the customer, for the customer. By merging data to form a single version of the truth, customer experiences are improved, and internal operations are streamlined.

Improve reputation with optimum customer service

When different housing association roles have access to separate information, delays and mistakes are more common. Increase tenant engagement and satisfaction by keeping them in the loop.

Manage Legacy Applications
Integrate Disparate IT

Save time and money with data automation

Power Automate’s workflows are a low-code/no-code way of automating processes to save time and effort. These can be used to automatically bring tenant data from disparate sources into one place, without having to manually input data.

Bring tenant data together from legacy systems

Power Automate’s RPA (robotic process automation) capability saves time that would be otherwise spent on time-consuming, mundane tasks, giving housing associations more time to support tenants.

CRM as a Platform
Develop a Custom IT Solution

Easily build custom solutions for a complete view of the tenant

Custom connectors can be used to connect to alternative services that aren’t pre-built. This ensures all tenant data can be merged and streamlined, so nothing is missed out.

“The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent and were looking forward to the Phase 1 roll out...”

Jon Cocker, Chief Information Officer, Platform Housing Group

Crimson unites people, processes and technology to solve housing association’s toughest business problems. We specialise in particular around intelligent customer experiences, business process optimisation and actionable data insights.

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