CREATE MEANINGFUL OMNI-CHANNEL EXPERIENCES
Crimson provides Microsoft Dynamics 365 and Power Platform solutions to housing associations to transform customer satisfaction and internal operational efficiency. Integrating data sources effectively offers a choice of channel, while avoiding data silos.
Combine social media conversations
Orlo integrates with Dynamics 365, bringing together all digital conversations into one inbox. This means customers can take their pick of a selection of channels, without any extra effort from the customer care team.
Maintain consistent messages
Agent Scripts streamlines customer engagement by providing a set response to customer queries. By maintaining accurate, company-approved responses, customer care is more efficient and effective.
Resolve customer issues quickly
Contact centre agents can respond to customer via Dynamics 365, phone, email, live chat and more. By integrating internal contact centre operations, customers have a quicker and more accurate response.
Keep tenants connected through portals
The portal can stay with tenants for their whole journey, which improves overall satisfaction. Bookings and requests are quicker and easier to make, and the centralised system keeps tenants informed.
"The design and configuration progress so far has been exciting to see and even in times of uncertainty and disruption, the collaboration between Crimson and our team has been excellent ..."Jon Cocker, Chief Information Officer, Platform Housing Group