STREAMLINE THE COMPLAINTS HANDLING PROCESS
Crimson provides Microsoft Dynamics 365 and Power Platform solutions to housing associations to streamline customer complaints handling. Equip social housing tenants with the tools and knowledge to enable them to make complaints confidently, with the ability to view the complaint progress and result.
Automatically begin the complaints procedure
By connecting housing management platforms, apps, or customer portals, the complaints procedure can automatically begin without admin input. Complaints can automatically be assigned to the relevant department, shortening the overall procedure.
Deliver continuous updates to tenants
Microsoft Dynamics 365 and Power Platform tools, plus the Optus Homes app, can deliver continuous updates to tenants to keep them in the loop, maintaining customer satisfaction.
Connect legacy applications to a single source
Robotic process automation can connect legacy applications or third-party websites to maintain consistency of conversations and streamline operations. This data can then be pulled back into a single source – Dynamics 365.
Reduce admin time and costs
A streamlined complaints system reduces admin time and cost, allowing more time to provide excellent customer service. Seamless automation instantly reduces workload, freeing up admin time to handle complex complaints.
"For us, this is a generational transformation... Although we still have a long journey ahead of us, we have deep confidence in our delivery partners, together we can navigate this major technological integration and adoption."Jon Cocker, Chief Information Officer, Platform Housing Group